SMS · 4:00 PM
CareStack live · pilots underway
Every patient conversation, handled.
Revado Comms is the AI-native inbox that runs every call and text your practice has — inbound, outbound, in English or Spanish, 24/7. Press play on a Campaign and watch the schedule fill from the patients you already have.
CareStack · bilingual · HIPAA-first · 24/7
Campaign in flight
Overdue hygiene + perio recall
1,284 patients · sequencing voice + SMS
appointments booked
The problem
Your most valuable asset is the patient list you already have.
Most of it sits idle. Three places it leaks today.
Missed calls become lost revenue.
A patient calls after hours, hears voicemail, and books down the street the next morning. The front desk never even sees the lead.
The recall list rots in a spreadsheet.
Six-month checkups, expired hygiene, half-finished treatment plans — the list grows faster than anyone can call through it. Names age out.
Existing patients drift to a more responsive practice.
The patient who would have said yes to a sleep appliance, ortho consult, or new imaging never gets asked. They leave quietly, before anyone notices.
The inbox
One inbox for every channel, every conversation.
Voice and text, inbound and outbound, AI-handled or staff-handled — all in one thread per patient. The front desk stops switching tabs.
Inbound and outbound voice.
The agent answers, calls back, and transfers when it should. Five natural voices — Alex, Raquel, Kira, Charlie, Manav — pick the one that fits your practice.
Inbound and outbound SMS.
Two-way text in plain language. Patients reply, the agent reads it with their full context already loaded, drafts the next message, and books straight into the calendar.
Unknown callers, with context.
A first-time number gets a clean greeting, the message is captured, and the front desk sees the right callback context — not a blank ticket.
A queue for human handoffs.
When a conversation needs a person, it lands in the user-interventions queue with the transcript and the suggested next step.
Every transcript, in one thread.
Voice and text live side by side per patient. Read the call. Search the message. Hand off without explaining what just happened.
Campaigns
Press play. Fill the schedule.
Your biggest growth lever isn’t ads. It’s the patients already in your PMS. Pick a campaign, choose a cohort, hit play. Revado plays through the list with kind, context-aware outreach — voice and SMS — and books appointments back into your schedule.
A few campaigns practices run
- New oral appliance therapy for sleep patients
- CBCT/3D imaging consult for ortho candidates
- Overdue hygiene + perio recall
- Unscheduled treatment plan follow-up
- Annual check-in for inactive patients
More appointments from the patients you already have. No ad spend. No staff overtime. No patients drifting to a competitor who got back to them faster.
See a Campaign runVoice agents
24/7 AI agents that sound human.
Five natural voices — Alex, Raquel, Kira, Charlie, Manav. Bilingual, warm, and steady. Pick the one your patients should hear when the practice calls.
AlexWarm · neutral
RaquelBilingual EN / ES · warm
KiraCrisp · younger register
CharlieSteady · masculine
ManavBilingual EN / ES · masculine
Configurable from the front end.
Pick the voice, write the system prompt, set the first message, and ship. Test calls land in your phone the same minute.
Bilingual, always on.
English and Spanish are both first-class. The agent detects the patient’s preference and speaks the right one without being told.
Voicemail detection.
Voicemails are recognized and handled with the right cadence — leave a message, callback later, or move on. No half-recorded greetings.
Warm and cold callback greetings.
A patient who reached out 10 minutes ago is greeted differently than one who hasn’t been contacted in months. The agent knows the difference.
Workflows
Workflows on autopilot.
Campaigns are when you press play. Workflows are the always-on cadences that run between them — quietly, continuously, in the background.
- Appointment reminder cadence.48h call, 24h text, voicemail fallback. Patients hear what they need to hear at the right time, in the right channel.48h call → 24h text → voicemail
- No-show prediction → targeted outreach.When the model flags an appointment as at-risk, the right outreach goes out automatically — not the same blanket reminder everyone else gets.Predict · personalize · send
- Recall outreach.Six-month checkups, expired hygiene, stale perio recalls. The cadence runs in the background; replies land in the inbox.Continuous
- Oral appliance journeys.Sleep patients on a multi-step appliance journey get the right check-in at the right point — fitting, follow-up, titration, annual review.Multi-step
Patient journeys
One patient. Every touchpoint. One timeline.
Calls, texts, appointments, workflow steps, campaign sequencing, human interventions — every event for every patient lives on one timeline. Open the patient and you see what happened, in what order, and what’s next.
PMS integration
Plugs into your PMS.
CareStack today. Revado reads the schedule, writes appointments back, and auto-loads patient and provider context into every conversation and every campaign.
More PMS integrations coming
CareStack
Two-way · production
- Two-way appointment sync.Booked, canceled, rescheduled — every change moves both ways without staff retyping anything.
- Patient and provider context, auto-pulled.Last visit, treatment history, primary provider, language preference — all loaded into every outreach without anyone copy-pasting.
- Notes back to the chart.Conversation summaries write back so the next person who opens the chart sees what just happened.
What practices see
Concrete numbers, not vibes.
Pilot averages from practices running Comms today. Your numbers depend on cohort size, cadence, and which campaigns you turn on.
47
appointments booked from existing patients per campaign
pilot avg, 7-day window
$22,940
revenue recovered per practice per month
standard fees · pilot avg
–34%
no-show rate
vs. control over 60 days
24/7
after-hours calls answered
EN · ES
11h
staff time returned per week
callbacks + reminders no one has to chase
Bilingual by default
English and Spanish, voice and text.
Both languages are first-class across the inbox, the agents, and every campaign. Patients hear and read whichever they prefer — and the practice never has to maintain two scripts.
ENES
For the operator
Built for the front desk. Governed for the operator.
The product gets out of the front desk’s way. The controls are there for the people accountable for HIPAA and for the practice.
Role-based access
Front desk, clinical lead, owner — each role sees what they need. PHI access tied to the right people only.
Audit logs
Every PHI access, every campaign action, every conversation event — timestamped and exportable.
Multi-clinic scoping
Operators of multiple practices see one roll-up; staff see only their location. No data leaks across walls.
Per-clinic feature matrix
Turn campaigns, voice, or specific workflows on or off per location. Roll out at your own pace.
See it on your patient list
See a Campaign run on your own patient list.
Book a 20-minute demo. We’ll plug into your CareStack, pick a cohort with you, and you’ll see exactly how the outreach reads, sounds, and books.