Terms of service.
Version 1 · Last updated July 10, 2026
The public summary. The binding terms for practices live in the MSA, which any prospect can request and read before signing anything — that’s the point.
1. What these terms cover
These terms govern your use of this website and summarize, in plain English, how agreements with practices work. The binding agreement for use of Revado Comms itself is the Master Service Agreement (MSA) and order form each practice signs, together with a Business Associate Agreement (BAA). Where these public terms and a signed agreement differ, the signed agreement wins.
2. The service
Revado Comms is an AI-powered patient communications platform: voice and text agents, a shared inbox, campaigns, and integrations with practice management systems. It is a communications tool for practices — it does not provide medical advice, and clinical questions are routed to the practice’s team under rules the practice configures.
3. Pilots, terms, and cancellation
Engagements typically begin with a pilot designed to be judged on the practice’s own schedule data. Pricing, term length, renewal, and cancellation rights are stated in the order form before anything is signed — we put the exact terms in writing up front, and we will tell you the cancellation terms before any commitment. Request the full MSA at any point in a sales conversation.
Request the full MSA4. Acceptable use
Practices agree to use Revado for legitimate patient communication: their own patients, honest scripts, and outreach that respects consent, opt-outs, quiet hours, and applicable communication laws (including TCPA). We may suspend use that violates law or puts patients, practices, or the platform at risk.
5. Your data
The practice owns its patient data; Revado processes it as a business associate under the BAA. Our privacy policy and security page describe how data is handled, retained, and deleted.
Read the privacy policy6. Intellectual property
Revado owns the platform, its software, and this website’s content. Practices own their data, scripts, and brand. Neither side gets rights to the other’s property beyond what’s needed to deliver and use the service.
7. Disclaimers and liability
This website is provided as-is. For the product, warranties, service levels, and limitations of liability are defined in the MSA — we don’t bury them in a web page; we put them in the contract your counsel reviews. Nothing on this website is medical, legal, or financial advice.
8. Changes and contact
We may update these public terms as the product evolves; the date above reflects the current version. Questions about these terms or the MSA: legal@revado.ai. General questions: hello@revado.ai.
See also our privacy policy and security page.