The phone gets answered at 9pm. And 2am. And Sunday.
Roughly a third of patient calls happen when the office is closed. An answering machine converts none of them; a human answering service takes messages and costs per minute. Revado holds the actual conversation — books the appointment, answers the routine question, escalates the true emergency.
Why this keeps happening.
A patient motivated enough to call at 9pm is a patient ready to book. By the time you call back Monday at 10am, they’ve booked with whoever answered first.
A message-taking service turns every after-hours call into Monday-morning work: a callback list your front desk has to burn an hour on before the day even starts.
A knocked-out tooth needs the on-call doctor now. A “does my insurance cover cleanings?” call doesn’t. Someone — or something — has to tell them apart at 2am.
How after-hours & weekend answering works.
The voice agent reads your real schedule and books directly into your PMS overnight. Patients hang up with a confirmed slot and a confirmation text — not a promise of a callback.
You define what escalates: trauma, uncontrolled bleeding, swelling with fever. Those route to your on-call line immediately; everything else gets calm guidance and a morning slot.
After-hours callers get the same fluent English or Spanish conversation as daytime callers — no “press 2 and leave a message” dead end.
Every overnight conversation is a thread in the shared inbox with notes written back to the chart. The 8am review takes ten minutes instead of an hour of dial-outs.
Questions practices ask about this.
Does the AI actually book into my schedule, or just take messages?
It books. Revado syncs two-way with your PMS, so the agent sees real availability and writes real appointments — overnight bookings are on the schedule when you open.
What counts as an emergency, and who decides?
You do. During onboarding we set your escalation protocol — which symptoms page the on-call doctor, which get first-slot-tomorrow, which get comfort guidance. The agent follows it exactly.
How is this different from an answering service?
An answering service takes a message for a human to act on later. Revado completes the task on the call — scheduling, rescheduling, common questions — and only hands off what truly needs a human.
Can I use it only for after-hours and keep my team on daytime calls?
Yes. Hours are configurable — after-hours only, weekends only, lunch coverage, or full overflow. Many practices start with nights and weekends.
Practice types that lead with this.
Runs on the PMS you already have.
Deeper reading on this job.
See this running on your schedule.
20-minute demo. We’ll connect a sandbox or your real system and walk through exactly how after-hours & weekend answering runs — the scripts, the escalation rules, and what lands in your inbox.