The phone gets answered even when the whole team is in the OR.
Specialty practices have the worst version of the phone problem: the schedule is referral-driven, so every unanswered call is a referral that might drift to another office — and during surgery blocks, there’s often nobody free to pick up.
What this actually looks like day to day.
A GP’s front desk gives the patient your number. If the patient calls twice and gets voicemail, they call the second name on the referral slip — and the referring doctor hears about it.
When the team is assisting, the phones go unattended for hours at a stretch. That’s exactly when consult requests and post-op worries call in.
NPO rules, driver requirements, med adjustments — told once at booking, forgotten by surgery day. No-shows and cancelled sedations follow.
What ships for oral surgery & specialty.
New-patient and referral calls get answered on the first ring, the referring office gets captured on the record, and the consult gets booked into your actual schedule.
Automated pre-op outreach confirms instructions — fasting, driver, medications — days before and the night before, and flags patients who answer “wait, what?” for a human call.
Day-after outreach asks the questions you script — pain, bleeding, swelling — reassures the normal cases, and escalates the ones that need the doctor.
Runs on dental PMSs and medical-side EMRs alike — including Athena, ModMed, and eClinicalWorks — for OMS practices that chart on the medical side.
Questions we hear from practices like yours.
Can Revado tell a routine post-op call from a real complication?
The agent follows your triage script: normal-range answers get reassurance and written instructions by text; red-flag answers escalate immediately to your on-call number.
How does it help with referral relationships?
Every referred patient reaches a live answer instead of voicemail, and the referring office is captured on the record — so you can see, and show, that their patients get handled.
We chart in a medical EMR, not a dental PMS. Supported?
Yes. Athena, eClinicalWorks, ModMed, and NextGen Office are live alongside the dental systems — common setups for OMS.
Do sedation patients get extra confirmation steps?
You define the sequence: extra confirmations, driver verification, NPO reminders the night before. Patients who don’t confirm get flagged before the block is wasted.
Common systems in this segment.
See it configured for your practice.
20-minute demo. We’ll connect to a sandbox or your real system, walk through the workflows that matter for oral surgery & specialty, and you’ll hear exactly how the agent sounds on your calls.