Your busiest hour is when the most calls go unanswered. Fix that.
Call volume peaks exactly when the desk is busiest — Monday 9am, lunch, the post-school rush. That’s when second and third simultaneous calls hit voicemail, and new patients are disproportionately in that pile. Overflow answering means the AI takes the call your team physically can’t.
Why this keeps happening.
Phones don’t ring evenly. The same surge that keeps your front desk buried is the surge carrying the most new-patient calls — the callers least likely to leave a voicemail or try again.
Every 30 seconds on hold, more callers hang up. The ones who hang up don’t call back; they call the next practice in the search results.
You can’t staff for the Monday-morning spike without paying for idle Thursday afternoons. Peaks are a software problem being solved with payroll.
How overflow & missed-call answering works.
Overflow routing you control: after N rings or when all lines are busy, the voice agent picks up, handles the call end-to-end, and books straight into the schedule.
The patient at the counter gets full attention because the phone stopped being a competing emergency. The AI-handled call lands in the inbox thread for review.
If a caller hangs up before the agent answers, Revado texts back within seconds — “Sorry we missed you, want to book?” — turning abandoned calls into threads instead of losses.
What the agent discussed and booked writes back to the PMS on supported systems, so front desk and clinical see one record, not two.
Questions practices ask about this.
Do we have to give up our phone number or system?
No. Revado sits behind your existing number with simple forwarding rules — after N rings, on busy, or on a schedule you set. Turning it off is one setting.
Will patients know they’re talking to an AI?
The agent identifies itself honestly and sounds natural. In practice, patients care that the call was answered and the appointment got booked — not who typed it.
What if the caller insists on a human?
The agent takes a structured message, flags the thread as human-requested, and your team calls back with full context. Nothing is forced through the AI.
Can we route only certain call types to the AI?
Yes — scheduling and routine questions are handled; billing disputes, clinical questions, or anything on your escalation list route to your team by rule.
Practice types that lead with this.
Runs on the PMS you already have.
Deeper reading on this job.
See this running on your schedule.
20-minute demo. We’ll connect a sandbox or your real system and walk through exactly how overflow & missed-call answering runs — the scripts, the escalation rules, and what lands in your inbox.