Give the front desk a teammate that never puts anyone on hold.
Every practice’s phone problem is really a front-desk math problem: three things happen at once and one person can do one of them. Revado takes the calls and texts that would otherwise queue, and hands your team clean threads with the chart context already attached.
What this actually looks like day to day.
Check-in, check-out, a ringing phone, and an insurance question — simultaneously. Whatever loses is usually the phone, and the phone is where new patients live.
Callbacks live on Post-its, texts live in a separate app, and the chart knows nothing about either. Handoffs between shifts drop things.
The recall list gets worked “when there’s time.” There is never time. The office manager knows the number and hates it.
What ships for front desk & office managers.
Second and third simultaneous calls route to the voice agent instead of hold music. Your team keeps the conversation in front of them; nobody hears voicemail.
Every call and text lands in a per-patient thread with chart context attached. Morning handoff is reading the inbox, not deciphering notes.
Conversation summaries write back to the PMS on supported systems, so the chart reflects what was said without anyone retyping it.
Recall, reactivation, unscheduled treatment: launch a Campaign and check results, instead of blocking Thursday afternoon to make calls that go to voicemail.
Questions we hear from practices like yours.
Is Revado meant to replace front desk staff?
No. It takes the work a front desk structurally can’t do — simultaneous calls, after-hours, hours of outbound dialing — so the humans do the human parts: the patient standing at the counter.
How does my team see what the AI did?
Everything lands in one shared inbox as per-patient threads — what was said, what was booked, what needs follow-up — and notes write back to the chart on supported PMSs.
Can we control what the agent says?
Yes. Scripts, hours, escalation rules, and what the agent may and may not do (booking vs. message-taking) are all configured with you before go-live.
What does the morning-after workflow look like?
Open the inbox: overnight threads are sorted, booked appointments are already on the schedule, and anything flagged for a human is at the top. Ten minutes, not an hour of voicemail.
Common systems in this segment.
See it configured for your practice.
20-minute demo. We’ll connect to a sandbox or your real system, walk through the workflows that matter for front desk & office managers, and you’ll hear exactly how the agent sounds on your calls.