New patients call once. Answer that call every time.
Marketing gets the phone to ring; what happens in the next 30 seconds decides whether the spend converted. A new caller who reaches voicemail — at lunch, at 6pm, in Spanish — is a lead your ads paid for and your phones dropped. Revado answers every first call like it’s the only one.
Why this keeps happening.
Practices track cost-per-lead obsessively and answer-rate never. If a third of calls miss, a third of the marketing budget is buying voicemails.
An existing patient will leave a message; a shopper won’t. They’re calling from a search results page with four other practices on it.
“Let me take your name, spell that, insurance carrier, member ID…” done badly, the caller books “later.” Done at all after-hours — usually never.
How 24/7 new patient booking works.
Day, night, weekend — new-patient calls get a live conversational answer in English or Spanish, and the exam gets booked against real availability on the call.
Name, contact, insurance details, reason for visit, referral source — collected in conversation, written to the chart as a new patient record, confirmed by text.
Abandoned calls get an instant text-back; the thread continues in the inbox. Callers who prefer texting complete the whole booking without a second call.
“How did you hear about us?” asked and recorded consistently — so you finally know which channel that new patient actually came from.
Questions practices ask about this.
Can the AI really handle a brand-new patient with no chart?
Yes — that’s the core flow. It creates the patient record in your PMS with intake details from the conversation, books the first visit, and sends confirmation with your new-patient instructions.
Does it verify insurance on the call?
It collects carrier and member details accurately and attaches them to the record for your team to verify. We don’t claim real-time eligibility checks — collection and clean handoff is the honest current scope.
How does it handle price-shopping calls?
With your script. You decide what’s quotable (new-patient exam pricing, membership plans) and what routes to a human. The agent never improvises numbers.
Will this work alongside our online booking widget?
Yes — they’re complementary. The widget serves the self-serve minority; Revado converts the majority who still pick up the phone, plus everyone the widget’s rules turn away.
Practice types that lead with this.
Runs on the PMS you already have.
Deeper reading on this job.
See this running on your schedule.
20-minute demo. We’ll connect a sandbox or your real system and walk through exactly how 24/7 new patient booking runs — the scripts, the escalation rules, and what lands in your inbox.