Most unpaid balances aren’t disputes. They’re unsent reminders.
The bulk of patient A/R is small balances from people who’d pay if asked at the right moment in the right channel. Statements get mailed and ignored; awkward collection calls get postponed by staff who hate making them. Revado does the consistent, courteous follow-up nobody enjoys.
Why this keeps happening.
A paper statement is a chore the patient defers; a second statement 30 days later restarts the deferral. Meanwhile the balance ages past the point anyone follows up.
Front desk staff didn’t sign up to dun patients they see twice a year. The calls feel bad, so they happen last — or never — and A/R over 90 days grows.
When a payment does come in through a link or over the phone, someone still has to post it to the ledger — and unposted payments make every future balance conversation wrong.
How balance & billing follow-up works.
Balance reminders go out as friendly texts and calls on a schedule you approve — script, tone, and timing are yours; the persistence is Revado’s.
Each reminder carries a payment link, and the voice agent can take the “can I just pay this now?” moment when it arrives on a call.
On Dentrix, Dentrix Enterprise, Eaglesoft, and Open Dental, accepted payments and statement updates post to the ledger automatically — no double entry.
“What’s this charge?” gets a plain-language answer from the ledger context; actual disputes and hardship conversations route straight to your team, flagged and documented.
Questions practices ask about this.
Will this feel like a collections agency to patients?
No — and that’s deliberate. Messages come from your practice, in your tone, starting as gentle reminders. You approve every script, and escalation beyond reminders is your call, not automated.
Which systems support automatic payment posting?
The four full-tier integrations: Dentrix, Dentrix Enterprise, Eaglesoft, and Open Dental. On other systems, Revado still runs the outreach and your team posts payments as today.
Can patients set up payment plans?
The agent can offer the arrangements you define and document the agreement in the thread; anything outside your defined options routes to your office manager.
How do you decide which balances to work?
You pick the cohort — for example, balances $25–$1,000 between 30 and 120 days old, excluding accounts in insurance limbo. Revado reads it from the ledger and works only that list.
Practice types that lead with this.
Runs on the PMS you already have.
See this running on your schedule.
20-minute demo. We’ll connect a sandbox or your real system and walk through exactly how balance & billing follow-up runs — the scripts, the escalation rules, and what lands in your inbox.